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Original topic:

Active 2 network locked

(Topic created on: 21-12-2021 12:43 PM)
Franko64
Apprentice
Options
Wearables
Hi, I purchased a galaxy active 2 watch on eBay to replace my water damaged one and did not check the details fully. It is locked to Vodafone whilst my account is via EE.
Is there any way to remove the network lock please? 
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2 REPLIES 2
Pugs1957
Samsung Maker ★
Options
Wearables

Try

  1. On your phone, open the Galaxy Wearable app and tap Find My Watch or Find My Gear.

     
  2. Tap Set Security.

     
  3. Toggle on the Reactivation Lock.

     
  4. Enter your PIN and tap OK.

     
  5. Then, toggle the Reactivation Lock again to turn it off.

     

If this process worked, your Galaxy Watch should re-register with the carrier network that you're currently using for your smartphone. If it did not work, you'll need to reach out to your carrier or to Samsung to have the watch reset using a reset code.

Franko64
Apprentice
Options
Wearables
Many thanks for your reply, I will try this and report back.