Youtube app on Tizen Smart TV JU series, stop working!

[puzzola31]

Hello.

Suddenly, the app in question stopped working properly on my UE55JU7000 series Smart TV. The app starts but I can no longer switch from one video to another with the 4 arrows on the remote control (which work with other apps). I tried to update the TV and also did the Smart Hub reset, but Youtube doesn't work. Anyone know anything about it?

[TessM]

Hi @puzzola31 ,

let's try to get this sorted. Can you tell me if the TV is running on the latest version available for it: version 1550.0? You can check this from the TV Settings> Support> Contact Samsung.

[puzzola31]

I have already updated to version 1550.0, but Youtube does not work well, neither with the remote nor with the smart control

[TessM]

Is this the only app affected? If so, have you tried to reach the app developer to see if this will be sorted at some point? 

[puzzola31]

Yes, it is the only affected app. How do I contact the Youtube developer?

[TessM]

You can find all their available contact methods here: https://www.youtube.com/t/contact_us

[puzzola31]

I thank you for the advice, but the app hasn't any updates in the last few months and it was working normally until yesterday...

[thestupidbloke]

I am having the same issue here on UE48JU7000 model, I am unable to navigate within the youtube app. All other apps and functions on the tv are working fine. 

[samson99]

WiFi issue?

[samson99]

trying using YouTube
from phone to TV