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Original topic:

Youtube app on Tizen Smart TV JU series, stop working!

(Topic created on: 06-11-2020 05:31 PM)
puzzola31
Journeyman
Options
TV

Hello.

Suddenly, the app in question stopped working properly on my UE55JU7000 series Smart TV. The app starts but I can no longer switch from one video to another with the 4 arrows on the remote control (which work with other apps). I tried to update the TV and also did the Smart Hub reset, but Youtube doesn't work. Anyone know anything about it?

1 Solution


Accepted Solutions
Solution
puzzola31
Journeyman
Options
TV

No need to enter in developer mode. Open the app normally and on the left at the bottom, choose the settings wheel and click on "reset app".

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19 REPLIES 19
TessM
Moderator
Moderator
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TV

Hi @puzzola31 ,

 

let's try to get this sorted. Can you tell me if the TV is running on the latest version available for it: version 1550.0? You can check this from the TV Settings> Support> Contact Samsung.

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puzzola31
Journeyman
Options
TV

I have already updated to version 1550.0, but Youtube does not work well, neither with the remote nor with the smart control

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TessM
Moderator
Moderator
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TV

Is this the only app affected? If so, have you tried to reach the app developer to see if this will be sorted at some point? 

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puzzola31
Journeyman
Options
TV

Yes, it is the only affected app. How do I contact the Youtube developer?

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TessM
Moderator
Moderator
Options
TV

You can find all their available contact methods here: https://www.youtube.com/t/contact_us

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puzzola31
Journeyman
Options
TV

I thank you for the advice, but the app hasn't any updates in the last few months and it was working normally until yesterday...

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thestupidbloke
Apprentice
Options
TV

I am having the same issue here on UE48JU7000 model, I am unable to navigate within the youtube app. All other apps and functions on the tv are working fine. 

samson99
Navigator
Options
TV
WiFi issue?
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samson99
Navigator
Options
TV
trying using YouTube
from phone to TV
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