Youtube app on Tizen Smart TV JU series, stop working!

[puzzola31]

Hello.

Suddenly, the app in question stopped working properly on my UE55JU7000 series Smart TV. The app starts but I can no longer switch from one video to another with the 4 arrows on the remote control (which work with other apps). I tried to update the TV and also did the Smart Hub reset, but Youtube doesn't work. Anyone know anything about it?

[Rene0570]

Got the same problem with my UE40JU6445

[thestupidbloke]

Yes this is the only workaround at present, although its not the same as using the on screen menus 😞

[samson99]

smart TV
more like smart ass 📺

[samson99]

have a samsung from 2016/2017
sometimes decides not to
load apps or freezes when
loading

[puzzola31]

I read somewhere that by entering in smart hub in developer mode, it's possible to uninstall and reinstall even the apps loaded by default from the TV. Anyone know?

[jgaletka]

Any resolution or workaround for that? I have UE50J6282 and still face the issue (cannot use navigation arrows when using Youtube). Thank you.

[puzzola31]

Yes, I fixed it by entering the Youtube settings and clicking on "reset app". Now Youtube works normally, even though I have lost all previous searches.

[thestupidbloke]

Hi mate how did you do it? I'm not in developer mode, only options i see for youtube under "My Apps" are reinstall, move, view details. None of these made any difference. Can you explain how you fixed yours? Thanks. 

[puzzola31 · Accepted solution]

No need to enter in developer mode. Open the app normally and on the left at the bottom, choose the settings wheel and click on "reset app".

[puzzola31]

to move in the Youtube app i used the SMART remote control pointer