18-12-2019 04:45 PM in
Same problem that thousands of others seem to be having: software updated to version 2127, and now the smart features don't work. The TV is now an expensive brick.
"Smart hub is being updated. Please try again later."
Tried the soft reset, hard reset, factory reset, the "wait five minutes" trick, the launching apps from the features menu. Nothing works. The latest software update has killed the TV.
Model number is UE22F5400, for what it's worth. Network connection is fine.
Interestingly, when I look in the smart features menu, the "Samsung Account" option is now greyed out - selecting it brings up the message "This function isn't available". This has to be related to the problem? Why will my TV no longer connect to my Samsung account?
There are so many people affected by this. Even if you don't have a fix yet, could you at least let us know that someone is working on it? Or do we need to return our TVs and not risk getting another Samsung TV if this is what happens to them?
18-12-2019 08:07 PM in
I had exactly the same issue!
I rang their support number and provided remote access pin and they sorted everything out remotely!
it all works again!!!!
it took about half an hour for them to answer but it worked
just give them a call guys!
19-12-2019 09:37 AM in
We can see you also responded in this thread. So we can assume you've already tried the troubleshooting @AntS provided. As this hasn't worked we would urge you to get in touch with our TV Support Team as @Olowyol did and ask them to help out with this.
You can contact them on 0333 000 0333.
Welcome to the Community!
13-04-2020 10:17 AM in
I had this problem and tried many suggested fixes without success.
My tv was connected via a wired network. I disconnected the ethernet and connected via wi-fi. I was immediately able to download all apps that I wanted. I went back to wired network and problem has disappeared.
TV is 2015 model UA48J6200.