I purchased a 58-inch Samsung TV 7 months ago and it stopped working. Samsung sent three different people out and each time they could NOT fix the TV (mind you each time I waited a week each time). They then brought a replacement TV that was also broken. Samsung then said they were going to bring and exchange a second TV. They never did. Samsung then called me and said that they would be replacing my 58-inch TV with a 65-inch TV and I finally felt like they cared about me as one of their customers..... BUT.... 10 days later, a very rude person called me and told me that I was no longer going to receive the 65-inch TV. Instead, I needed to fill out some forms and they would refund the original amount. NOT GOOD ENOUGH! I have been without a TV for 6 weeks! If Samsung cared about their customers they would do better than this. Samsung is one step away from losing an entire family as customers for life.
I hope someone will step in and make this right. I will hold off right now from blasting Samsung with bad reviews, but that is coming next.
