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Broken TV - My samsung TV stops working after < 4 years

(Topic created on: 06-06-2024 04:31 AM)
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NA6
First Poster
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Model: Samsung - 50" Class Q60T Series QLED 4K UHD Smart Tizen TV

QN50Q60TAFXZA

Purchase date: Dec 4, 2020

Symptom: there is no black picture on the screen that keeps flashing. I tried resetting everything, but none of them worked. My previous tv lasted for > 10 years, while this one seems to die after < 4 years. I purchased Samsung because I heard Samsung TV's quality is very decent. Now I doubt it.

3 REPLIES 3
JAMES4578
Samsung Members Star ★★
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Hi @NA6  in general smart Tv's should last an average of  around  7 years but obviously there will be variations and you may be on the unfortunate side. some tips in this article .  https://www.electronicworldtv.co.uk/blog/5-top-tips-on-how-to-make-your-tv-last-longer 

Just checking  if these Troubleshooting steps have been tried:

 Can you try a soft Reset by holding the power on the Smart Remote for around 5 seconds until the Samsung logo appears. does this make any difference?  

If not I suggest you power off the Tv and unplug at the wall for 30 seconds before trying again, see if that provides a solution.  May need to try a bit longer though.  could try disconnecting external Devices before connecting again.  This may  well be on all sources but if problem with external Device check the HDMI  cables.

    For more  general troubleshooting see here https://www.samsung.com//support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pictu... 

If issues persist you may wish to  contact Samsung Support, contact details here https://www.samsung.com/uk/support/contact/#product-support

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


DrkAngel1
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I'm looking at the same screen after 3.5 years rn

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Lin Pa
Student
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I have had 3 Samsung TVs all die in less than 3 years. One model was: QN43Q60TAFXZA and the second one was:QN75QN85AAFXZA the 3rd I don’t remember model. All died same way. Was watching tv, switched the channel, tv died. Both models above bought in 2021. 
the 3rd a few years before that.
I'm never buying another Samsung product. 
their tvs are garbage! LG it is. 

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