@OC455 wrote:
I used the voice command with the smart remote several times with no issues. Press the microphone button on the smart remote and the prompt at the bottom of the screen comes on and it worked with no issues. I press the microphone button on the smart remote now and there is nothing. No prompt on the TV, nothing.
Do I need to re-boot the TV? I have everything setup for automatic updates.
Hi @OC455, updates are sometimes available via USB before OTA, you don't specify your Q model but if you check Samsung Support and an updated version is available you can download the file to USB and update that way. However there can be issues with the Samsung server, obviously you need a reliable internet connection. Therefore it may be best firstly to do resets. If this and any update does not make a difference, Samsung have given the following advice:
1. Unplug the TV and waited one minute. Hold down the curved arrow button and the color dot button simultaneously until red light stops blinking.
2. Plug on the power to the TV.
3. Take Batteries out remote put them back in.
4. Go to the settings on the TV screen and find and select RESET.
5. select "restore the TV to the originally factory settings."
6. Follow onscreen directions for connecting/pairing the remote to the TV .
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
