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Universal remote needs programming every time i turn the TV on

(Topic created on: 04-02-2024 05:21 PM)
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kelper
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The TV model is UE55CU8000KXXU

It forgets the settings for the remote when switched off.  I have spent hours with Samsung support but they can't solve this.

Each time I switch the TV on it has forgotten my Humax satellite receiver and I have to reprogram it.  I have reset TV and remote.  The batteries are good and the remote works, it just won't control the Humax.  If I turn the Humax on first the TV complains about unknown device on HDMI 1.

The software is up to date version 1310.3.

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