I was having issues trying to get my TV to pass Dolby Atmos to my Atmos receiver on the new Disney+ app. I convinced myself that maybe a factory reset might make a difference, so I did a reset on my TV. (Q70 2018)
As i went through the setup process after the reset, I came to the universal remote setup. I have an xbox and a satellite receiver both going into my Pioneer receiver, with the pioneer connected to TV HDMI4 (ARC). Before the reset I had set up my remote to control my TV, the receiver, the xbox and the satellite receiver. Now, I cannot get my remote to set up the receiver at all. When I go through the setup I select game console through av receiver. It asks for my receiver manufacturer, so I put in Pioneer. On the next page it says "There was an error while downloading, please select try again." When I hit try again I just get the same error over and over again.
I reset it again. Same thing. I power cycled. Same thing. I reseat the cables. Same thing. I unplugged the receiver from the TV, did a reset without it plugged I'm, and them reconnected the receiver after setup, same thing.
I opened a ticket with Samsung. They are telling me the issue is with my receiver. Bull. It worked fine until I reset the TV. My receiver isnt even connected to the Internet, so there cant be some kind of software update gone awry issue.
Needless to say, I'm ticked. I cant use my universal remote at all now because everything I own routes through my receiver. I have a full Atmos 9.2 system. There is no way I am bypassing it, and there is also no way I am ok with owning an almost 3000.00 TV with a remote that isnt universal.
I have the exact same problem!
I have a Q70 connected to pioneer vsx-933 on HDMI 4 and the signal plus is on. When I try to add the home theater system in the control test, it says "there was an error while downloading, please select try again."
I have the same exact problem. I connected my Q80 to Pioneer VSX-1021-K. I can control the receiver sound, but cannot set up the TV remote to control the devices though universal remote set up process (Fire TV box, Sony Blu-ray player)connected to the receiver. Says there was an error while downloading, please select try again." Please share any solution. Thanks!!
Same issue here to on my RU8000.. Every brand works other than the one I need Pioneer says error downloading lol.. Surprised they haven't fixed this yet amazes me..