21-09-2023 01:06 PM in
Thanks for replying. Yeah, it's not the remote. Removed the batteries. one sec before it's turning off, I can see some weird dotted lines on the screen. Looks more like related to graphic card?
21-09-2023 05:00 PM - last edited 21-09-2023 05:08 PM
Hi @zvikorn Sometimes loop issues can be caused by outdated software , do you have the latest firmware which is 2141.2 (Tv would likely say 2141 if on latest). if you do not have it can be downloaded to USB and updated that way. https://www.samsung.com/uk/support/model/UE50AU8000KXXU/
otherwise check connections are secure, could try a Soft Reset by holding Power Button on remote for around 5 seconds until the Tv reboots and /or unplug for around a minute. When you encountered the problem were you using wifi or on a Broadcast channel, if wifi would also be best to Reboot Router. However if still experiencing these lines on the screen advisable to take Picture Test, Settings- Support-Self Diagnosis-Picture Test and see if errors are displayed.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .