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UE37ES5500 not connecting to the internet via wired

(Topic created on: 08-05-2024 01:12 PM)
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waters1
Student
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Hi All, need some help with my UE37ES5500  TV, not connecting to the internet. 
Basically, My pc connects fine, hardwired to the router, with zero issues but when plugging in the same cat5 cable to the TV i get the "ERROR_MODEL_BIND"  message when i try and connect.  Anything I need to try or update?  Thanks

 

1 Solution


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Solution
SocietyGirl
Community Manager
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If you have the latest update or that does not help a few steps you can try

A Smart  Hub Reset https://www.samsung.com/au/support/tv-audio-video/reset-smart-hub/ 

A soft Reset (Menu -Support - Self Diagnosis - Reset)

Reset Router by unplugging from the Mains for a few minutes and then connecting again.

Changing  the DNS Servers (Menu -Network -Network Settings - IP Settings - DNS settings - Enter Manually.   At this stage input  8.8.8.8 or 8.8.4.4.  followed by save.


Say hi to us on socials -  @SamsungUK


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2 REPLIES 2
Solution
SocietyGirl
Community Manager
Options

If you have the latest update or that does not help a few steps you can try

A Smart  Hub Reset https://www.samsung.com/au/support/tv-audio-video/reset-smart-hub/ 

A soft Reset (Menu -Support - Self Diagnosis - Reset)

Reset Router by unplugging from the Mains for a few minutes and then connecting again.

Changing  the DNS Servers (Menu -Network -Network Settings - IP Settings - DNS settings - Enter Manually.   At this stage input  8.8.8.8 or 8.8.4.4.  followed by save.


Say hi to us on socials -  @SamsungUK


waters1
Student
Options

Hi, This worked, thanks very much.  needed a lot of updates too.  Thanks for your help