Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

TV turns on adter 3 mimutes off

(Topic created on: 05-01-2025 11:55 AM)
182 Views
Mark184
Apprentice
Options

My Samsung TV is connected to Smartthings on my A54 smart phone. I turn off the TV by remote unit or Smartthings remote. After 3 minutes consistently, the TV turns itself back on. The only way to stop this is to switch power off at the wall. Anyone else have this problem and how to solve it?

7 REPLIES 7
AndrewL
Moderator
Moderator
Options

@Mark184: Please can you confirm the model number of your TV? This can be found in Settings > Support > About TV, or on the sticker on the back of the device. 

In the meantime, next time the issue occurs, please head to Settings > Support > About TV, and check the Event Logs > Power On Reason, to see if this helps to shed light on what might be causing your TV to power on unexpectedly. 

0 Likes
Mark184
Apprentice
Options

1000028397.jpg

0 Likes
Mark184
Apprentice
Options

Unable to see any events log. Sorry.

0 Likes
AndrewL
Moderator
Moderator
Options

@Mark184: Thank you. If you scroll down past the product information, then the Event Logs should be visible here (below 'Smart Hub Information').

If it notes that the TV was powered on via SmartThings, then please head to Settings > General > Network > Expert Settings > Power On With Mobile, and toggle this option off. 

0 Likes
Mark184
Apprentice
Options

20250105_152006.jpg

0 Likes
Mark184
Apprentice
Options

Only the last entry makes any date sense?

0 Likes
Mark184
Apprentice
Options

Have toggled the mobile option off.

Thank you very much👍

0 Likes