05-01-2025 11:55 AM
My Samsung TV is connected to Smartthings on my A54 smart phone. I turn off the TV by remote unit or Smartthings remote. After 3 minutes consistently, the TV turns itself back on. The only way to stop this is to switch power off at the wall. Anyone else have this problem and how to solve it?
05-01-2025 12:16 PM
@Mark184: Please can you confirm the model number of your TV? This can be found in Settings > Support > About TV, or on the sticker on the back of the device.
In the meantime, next time the issue occurs, please head to Settings > Support > About TV, and check the Event Logs > Power On Reason, to see if this helps to shed light on what might be causing your TV to power on unexpectedly.
05-01-2025 01:14 PM
05-01-2025 01:14 PM
Unable to see any events log. Sorry.
05-01-2025 03:12 PM
@Mark184: Thank you. If you scroll down past the product information, then the Event Logs should be visible here (below 'Smart Hub Information').
If it notes that the TV was powered on via SmartThings, then please head to Settings > General > Network > Expert Settings > Power On With Mobile, and toggle this option off.
05-01-2025 03:22 PM
05-01-2025 03:23 PM
Only the last entry makes any date sense?
05-01-2025 03:26 PM
Have toggled the mobile option off.
Thank you very much👍