30-11-2020 09:29 AM in
My UE49NU7100KXXU has recently started to become dark in the bottom left corner. It has grown in recent works. It is not used excessively . I tried using the online chat but that came up empty. TV was bought in November 2018 so should be still within warranty.
Has anybody experienced similar? What is my next step? Will Samsung repair this?
01-12-2020 07:12 PM in
@gary79: If the TV has failed the picture tests then this suggests a hardware issue, therefore I recommend reaching out to one of our Service Centres to arrange for an engineer to inspect the device. To find your nearest one please check the link below, select 'TV & AV > Television' and enter your post code.
Please be aware that the standard warranty for our TV's runs for 12 months from the purchase date, therefore as your device was purchased in November 2018, it is now outside the warranty period, and any related repairs will be chargeable.
23-12-2020 07:21 AM in
I recently had a similar issue, shadow issue on the screen, within 2 days the TV was no longer working, I couldn't even switch the device on. I plugged in another device from the socket to confirm there wasn't a power issue and it was working without issue.
Followed all the troubleshooting steps listed on the support boards, was not able to resolve issue. The Samsung device is UE49NU7100K. Similarly to yourself, the TV was only bought two years ago and is now completely unworkable and outside the terms of its warranty. The device was not used excessively and reading about average lifespans of these devices should be good for at least 5-7 years.
I find it a bit of shambles from a Samsung perspective that this should be happening to such a 'reputable' well known brand. I don't see the point in shelling out money for a hardware replacement which would probably be similar in price to buying a new device so have decided to buy a new TV replacement. It won't be Samsung