11-12-2018 10:29 AM - last edited 11-12-2018 10:31 AM
Don’t know what the problem is , does anyone have any ideas?
11-12-2018 02:53 PM
Hi @Rvaliao
Which model do you have here? Can you try a Picture Test to see if the issue persists?
Head to > Menu > Support > Self Diagnosis > Picture Test. How does the image appear here?
12-12-2018 06:25 AM - last edited 12-12-2018 06:27 AM
Hi @MasukaH
Model Code: UN65KU7500
I ran a picture test and the issue still persists. Not sure wha tit could be. Back light maybe?
12-12-2018 06:58 PM
If still under warrenty take it back. That is not a software issue I am affraid. Hardware fail or something dropped on the top, my pal had a new Sammy TV within 2 weeks one of his children hit the top with a heavy toy and the TV was ruined.
I have a dog!!!