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TV model UE50TU6905KXXC wifi not working

(Topic created on: 11-11-2024 09:02 PM)
140 Views

I have this problem too

rodpazzini
First Poster
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Hi,

I had no wifi at home for 4 days and when the new router arrived the TV was not able to connect. All other appliances such as phones and laptops are connecting to the wifi and it works.

I tried the following:

- Reset the router

- Unplugged the tv from the power plug

- Reset clock manually

- Reset network to factory default

- And finally using the Lan cable.

The Lan cable worked properly. I am afraid it can be hardware issue with the wifi. How can I have that checked?

I think it is odd that because of 4 days without wifi it just doesn't work anymore. Specially because using the Lan cable it works fine.

1 REPLY 1
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Quick question, is your TV near the router? If so I would always recommend using LAN / Ethernet cable over WiFi. Much more reliable.
S24 Ultra