TV keeps disconnecting from WiFi

[Ryanww28]

Hi, my Samsung smart TV (UE49NU8000 49, purchased 11 months ago brand new) keeps disconnecting from my WiFi. I have spoke to Samsung and they have even gone to the measure of sending a third party company out to replace the part that connects to wireless networks. However, its still doing it. 

The only way I can get it to reconnect is by turning the TV off and on again, it will not reconnect if I try and do it through the network settings, I have to turn the TV off and on again. 

I have spoken to my Internet provider, and all is fine on their side, and no other wirless connection (phones, Xbox etc) ever disconnect. 

I have done multiple factory resets, most of which were done whilst on the phone with Samsung, and all updates are done too. 

I am at a total loss, can anyone help? 

Thanks. 

[Solved2]

I have had this problem on my 3 year old series 6 for about the last couple of months and have tried everything. It just started happening out of nowhere. I am a nightmare when I need to solve something and wont settle until I find a solution and I think I may have found a workaround... 

Sign out of your Samsung account... Thats it! I am now 72 hours on from trying it and I have not had a single drop out! I was getting them pretty much constantly, I had to turn the TV off and back on to reset every time. But none since... Try it and let me know if it works, I hope it does but so far its definitely worked for me so fingers crossed.

I have to say Samsung have been useless. I have been on the phone numerous times, I escalated it, spoke to a senior manager, senior technician and although they agreed it was a fault somewhere  they refused to do anything at all because my expensive TV was out of warranty. I have 4 samsung TV's and 2 phones and I will never buy another Samsung product again. 

If it works en masse then this is potentially an account linked software problem from an update. 

Merry Christmas all...

EDIT>>> Yep that didn' t work either! It has just started doing it again. although its definitely not as bad as it was. This is really terrible. We should all get together and petition and push samsung to sort it out. It has to be a software update issue. 

[SubhaanMohammed]

I agree Samsung is such a pain I had a Sony tv before I bought this brand new Samsung 7 series tv and I’ve only had it under a week and I’m having a right carry on with it. For such a big well known company like Samsung this stuff shouldn’t be happening we defineltly need to sign up for a petition or something. Thanks for at least trying to help us all out.

[SubhaanMohammed]

Did they fix the issue or did u have to end up getting a refund. It’s so sad that a company as big as Samsung can’t fix a simple network issue.

[SubhaanMohammed]

did your problem get solved after speaking to the customer service? Thanks for your help.

[deesherwd]

first visit unable to fix until they had to replace the entire board inside and then screen was damaged so it had to be replaced.  However after numerous calls and several customer service visits I am glad to say it is fixed.  It is a known issue - What a pain 

[g1984]

Same issue here and this is brand new only setup about 2 weeks ago. I disconnected all devices and a chromecast that was near and turned the tv back on and after a brief lag it connected.

We will see if this holds.

[Bryson9]

I have 2 Samsung 7000 tvs, And have the same issue with both. They disconnect from wifi after about a month and will not reconnect without a reset. these TVs are only 5 months old so I can confirm Samsung has not adressed this issue.

[STLGeek]

Here’s a workaround we found that worked for us.  My friend had a similar problem with his Samsung UN48H5500AF, which uses the WiFi module WIDT30Q.  I suspect many Samsung TV’s use this same wifi module, so have similar issues with connecting with wireless networks.  We replaced the wifi module in the TV, but the problem persisted.  Since everything else in the house had no problem connecting to the wifi router, we assumed the problem was the TV’s internal wifi module.  This approaches essentially bypasses the TV’s internal wifi module, substituting a Vonets wifi connection and feeding the internet signal from the Vonets to the TV via the TV’s wired internet port.  It’s actually simpler than it looks from the description below.  We suspect devices that function similarly to the Vonets would work as well.

1.   Purchase a Vonets VAP11G-300 module (about $20 on Amazon).

2.   Configure the Vonets as a bridge.  In this mode, it can connect to your wifi router and translate the wifi signal from wireless to wired.  Configuring it mainly entails telling it the name of the wifi router you want it to connect to and giving it the wifi password.

There is a setup Wizard to configure the Vonets for those using a Windows computer.  Since we were using a Mac, we configured the Vonets by connecting it to a computer via its internet cable and opening the web interface built into the Vonets device at 192.168.254.254  One thing that confused us was that when we rebooted the Vonets, the indicator that shows that the boot is in progress never stopped spinning, even after a successful reboot.  Give the reboot a few minutes, and if the Vonets is flashing blue and green, it’s probably rebooted fine, so go ahead and test it.  If you don’t have a wired internet connection on your computer, there are other ways to configure the Vonets, as described in the owner’s manual.

3.   On the TV, change the network connection from “wireless” to “wired.”  Connect the Vonets’ internet cable to the “LAN” connector on the back of the TV.  Also connect the Vonets’ USB connector the TV (this is how the Vonets gets power).

4.   You’re all set.  Test the setup by streaming something.

[I_Want_Quality]

Great advice... I’ll see if this solution works better than my somewhat lackluster wired approach using NETGEAR PL-1200. Still experience dropouts because of depressed data rates using wired internet extender ... fingers crossed!

[Members_wtGQyU6]

I can't find the ipv6 please help my TV his model samsung ue65k58000