20-08-2023 08:37 PM in
Hi
I have a ue50tu800k 50 inch tv. My son was watching tv tonight and all was well, then suddenly the screen went black. He swears he didn't - touch anything.
We tried:
Unplugging and waiting
Unplugging and pressing the power button then plugging back in.
Holding the power button on the remote for 30 seconds.
But....Nothing.
The TV flickers onto a greyish screen then back to black. The red power light comes on from time to time, the screen goes grey for a second then all off again.
PS we also tried a different power socket and there is nothing blown or damaged.
Is it toast? Have i missed any tricks?
20-08-2023 08:48 PM in
@MrsRochester Let's get to the bottom of this for you. Do you have any external devices connected to the TV? If so, please remove these and try again.
20-08-2023 09:02 PM in
Try which one again sorry?
20-08-2023 09:02 PM in
Sorry, try what again? Which one should I try? There was a PlayStation plugged in which I’ve now removed.
20-08-2023 09:14 PM in
The power off thing didn’t work. Tried it with everything unplugged (all external devices).