11-03-2021 03:46 PM
Have a QE55. Bixby has started up, but I want to turn it off, as it is very annoying. How to do this?The manual only describes how to turn off voice control, but that does not stop Bixby. Thanks.
12-03-2021 05:39 PM
Hi @Col51 According to Samsung's site you cannot deactivate Bixby, only Voice Wake Up. This will stop the microphone from listening to commands. See more here : https://www.samsung.com/uk/support/tv-audio-video/how-do-i-use-bixby-with-my-tv/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
12-03-2021 06:26 PM
@Col51: Please can you confirm the full model number of the TV, located on the sticker on the back of the device, and I will look into this further for you? In the meantime, further to the advice offered by @JAMES4578 I recommend heading to Settings > General > Voice > Voice Assistant, and disabling Voice Wake Up from here. You may also wish to select a different voice assistant such as Alexa or Google to see if this helps.