05-06-2020 08:29 PM - last edited 05-06-2020 08:30 PM
Hi there
I've recently purchased a Samsung TU7000 UHD TV which is generally great. The only issue I have is when viewing the very few new HDR offerings through Sky Q.
I get an intermittent black screen flash up for a second or 2 at random intervals although the audio carries on. The TV picks up that's it's an HDR HLG signal as this shows on the TV display. The problem doesn't happen on normal UHD viewings. I've tried a different 18gb speed HDMI cable but the issue still exists.
Can any of you Sammy experts shed any light on a possible fix please?
Thanks
11-06-2020 02:32 PM
Hi all,
Just a quick post to let you know that Samsung and Sky are currently looking into this issue. We'll keep you guys posted on any news from that which comes our way.
11-06-2020 05:32 PM
12-06-2020 02:05 PM
@Eddie1967 Do not have any problem myself , however going by the wording on Sky's site looked like there was some sort of glitch that could affect some customers.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
16-06-2020 12:57 PM
Engineers visit complete...looks like a firmware issue so need to wait for Samsung & Sky to get their acts together I'm afraid.
16-06-2020 02:52 PM
@Camelface thanks for informing us, hopefully will not be too long a wait though.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
16-06-2020 03:16 PM
Thankyou for that information pal let's hope Samsung or sky fix the problem
08-08-2020 03:00 PM - last edited 08-08-2020 03:00 PM
I turned off UHD HDR in external settings manager and seems to have stopped the screen from going black.
26-11-2020 08:16 PM
Hi, I’m experiencing this issue. I’ve got most recent software on both Samsung tv and sky box. Did the issue not get resolved?
26-11-2020 08:18 PM
Did you get anywhere with fixing this? It’s driving me mad
26-11-2020 08:22 PM