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Original topic:

Thin horizontal lines

(Topic created on: 17/04/17 11:18)
SnowfirE
Apprentice
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TV

 Hello,

 

I purchased a samsung EU497000 tv last month from an online store, everything was fine, but yesterday my screen has thin horizontal lines running all down the screen. Does anyone know whats happend?. many thanks.DSC_0001.JPGDSC_0002.JPG

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9 REPLIES 9
JordanH
Pathfinder
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TV

Hey @SnowfirE!

Does your TV have the latest software version? Can you unplug any connections you have in the TV, including the power cable? Then, make sure you push these back in so they don't feel loose. 

Can you also try a Picture Test on your TV by clicking here

If the lines still appear, are you able to give our Support Team a call? You can reach them on 0330 726 7864.  :robothappy:

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SnowfirE
Apprentice
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TV

Thanks for the reply, yes it's the latest firmware, I've done everything you have said, samsung support have been giving me the runaround, I've had to send pictures of the problem (god knows what someone with the same problem would do if they didn't know how to email.). I spent £800 last month for this tv and already it's broken, very poor product and very poor customer support, i expected better from samsung.

CarolinaW
Voyager
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TV

Hey @SnowfirE! Let's get this sorted! Did you go through further troubleshooting with our customer service support? What was the outcome? Were you able to speak with the Audio-Visual Specialists? Do let us know. :robotsad:

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SnowfirE
Apprentice
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TV

After a week of getting the run around and emailing pictures, i was told an engineer would be out. Very disappointed in samsung, I've felt I've had  to jump through hoops just to get my month old tv fixed.

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CarolinaW
Voyager
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TV

We are sorry you were unhappy with the service you received! Please keep us updated on what happens with your TV so we can follow it up! 

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KingFunk
First Poster
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TV

Hi there,

 

I've just started to see a similar issue on a QE49Q80T I bought last week:

 

TV2.jpgTV5.jpg

 

Samsung are going to be sending an engineer out - what happened with yours?

 

Thanks!

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Shivsankar1987
New Member
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TV

Hi,

I have exactly same problem with Q65T.

But on the same day of purchase from Mediamarkt. Have to visit the shop after Christmas holidays to see their response

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LuckyLuke916
First Poster
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TV

Hi there,

This also happen on my Q7F. Has your problem solved? It's seem that the engineer has no clue here in indonesia. Any advice?

Thank you!

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KingFunk
First Poster
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TV
Oh sorry, that sucks! my engineer here in the UK collected the TV on the Tuesday, replaced the panel completely and returned it on the Friday, all at Samsung's expense. Ever since there's been no issue and I was actually quite impressed with the service...
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