The Frame (2022) keeps turning itself on (comes out of Art Mode) spontaneously

[berto2002]

Since about the start of September 2023, our The Frame 65 inch TV has started to drop out of art mode for no apparent reason. We have tried uninstalling the Samsung TV Remote App from our phones, hiding the remotes, removing other sources of IR and it's still happening.

It's very annoying because the entire point of The Frame is that is displays art all the time. When it goes onto TV mode it's annoying and disruptive.

I suspect there has been a software update that is calling the TV out of Art Mode because before this started happening it had been happily sitting in Art Mode for a whole year with no issues.

Anyone else had this issue?

[Sac1985]

Was this issues ever resolved for you?? It’s driving me crazy!!!

[KieranH84]

It’s reduced how often it turns on but never fully resolved. Samsung customer service was an absolute joke, spent hours trying to get this sorted, and then when I tried to complain and ask for some kind of compensation they said they wouldn’t do anything until the problem was solved which is totally ridiculous. Wasted hours going round in circles on the phone and web chat with them with no improvement. They clearly don’t monitor these forums because I had to repeatedly highlight this was impacting other people. 

[robh404]

I have 2 Frame TVs (bought late 2024) and this is still the case. Samsung hasn’t even acknowledged their buggy programming let alone done anything to fix it.