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The Device is Connected:

(Topic created on: 15-01-2024 06:55 AM)
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Hjm68
Apprentice
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I have renamed my network, I have changed my WiFi password, I have even used a wired connection to my tv and went wireless. 
I have reset my tv (three times) - not doing that again 

I have even unplugged my Ethernet cord from the tv after changing my network password and name, reset the tv and I still get the same annoying message:

The Device is Connected:  Snoo

What aren’t you telling us, Samsung? 
I have seen other similar posts on your comm board and not one has a solution. 
what aren’t you telling us????

IMG_0886.jpeg

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5 REPLIES 5
Hjm68
Apprentice
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Please reply with how we can go into the menu of the tv to find this connected device and stop it from connecting. I’ve already tried via Settings -> External Device Manager -> Device Connect Manager -> Device List

That doesn’t appear. 

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AndrewL
Moderator
Moderator
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@Hjm68: This is certainly a strange one. At this stage, please confirm the model number of your TV, located on the sticker on the back of the device, or in Settings > Support > About This TV, and I will look into this further for you. 

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Hjm68
Apprentice
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I already called Samsung and so far he issue has been solved as I allowed a tech I remote control into my set. 

Thank you replying to my message. 

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Hjm68
Apprentice
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Model Number: QN55Q7DAAFXZA

Tell me what you come up with.
There should be a way to see that it really is connected and to stop it from doing so. 

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Hjm68
Apprentice
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As I figured. You guys ask for the model number and ——- silence. 
Amateur service as expected. 
Anyway, I did my own troubleshooting and determined what makes the ‘Device Connected”’ message appear. 
It’s the REMOTE CONTROL.  Now, it didn’t do this when I first got the tv. It started much later - about a year later. 

I can turn on the tv via Smart Things (my cell phone) and navigate the Home panel via my smart phone. 
however, as soon as I use the remote, that blue framed message appears - saying the Device name is:  Snoo. 

Clever spying I must say.  
so, I know what must take place now to resolve this issue. 

Attached is the picture of the remote:

 

IMG_0931.jpeg

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