Subtitles not working

[Muhallabr]

Hello there. 

When playing TV shows from USB. 

I cant play with the subtitles. 

And when i go to settings

The subtitle (CC) option is set on off and its greyed out.

So i cant change it. 

How can i solve this? 

[mugox123]

Mine is UA40J5200AK, sutitles are in *.srt format, and are embedded in my mp4 files

[waynea1]

The easy solution I found is to buy an Amazon firestick, install kodi and view USB content that way. Works perfectly because kodi devs test their software

[Q60T Forced Subtitle]

I resorted to using VLC media player via a laptop attached to the TV using HDMi cable. I like Samsung but this is beyond a joke, such simple functionality should work. 

[ckrouge]

My Samsung UN50TU8000FXZA won't display four multi languages subtitles...but app VLC on my pc will...so the tv does not have the software to render/display the subtitles...wonder Samsung has updates for the issue????

[drossi1]

https://eu.community.samsung.com/t5/tv/2019-qled-firmware-1401-subtitle-bug/td-p/5864993/page/6

Subtitles Bug is resolved!!!

[Karim Youssef]

I found the solution .. I'm surprised even the support line didn't know this .. it's none of whatever has been written here .. 
Go to aerial mode .. subtitles will not be greyed out any longer 
change it to Normal or on 

Then go back to cable or USB as source and subtitles will remain on 
Also for USB files .. the .SRT file must be named exactly like the media file 
Adios 

[drossi]

Sorry, but this is not the point at all. We talk about movie-files with multiple subtitles embedded in the file. What you tell us here is not the problem we had. But thanks anyway...

[Karim Youssef]

The main thread is talking about "The subtitle (CC) option is set on off and its greyed out." and what I posted was the solution for this as I've seen so many people struggling with it ..
The multiple subtitles or multiple codecs in general can easily be separated or merged with MKVTool 

[drossi]

The problem that you mention has never been one.

[Q60T Forced Subtitle]

Hello,

The subs being greyed out was the issue for me, that was the reason for the initial thread. To get the subs un-greyed and selectable