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Original topic:

Streaming quality disney Nowtv Netflix

(Topic created on: 17-04-2023 03:29 PM)
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jack yates
Journeyman
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B5548536-34C4-4DC6-9AD5-ED63838CFEFF.jpeg

I Have tested my router and connection speed on tv everything looks great reset it also speeds are coming in at 150mbps. 

Every few minutes or so ill get like a clunky interference on the screen which so far with my new tv has been rather disappointing. I presume its to do with the streaming service/ internet but unsure any help or advice would be appreciated.  

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MrJCharming
Helping Hand
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What model tv is it? I don't really have issues on my qn95a. I use nowtv and notice everything I watch is a bit blurry for maybe 5 secs then clears up.

Have you tried a wired Internet connection over wireless
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jack yates
Journeyman
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QE55Q80B is the model. Disney app also just froze on me and closed while watching. Tried Netflix and it did the same, its only for a second then it carries on playing .I switched over to my xbox one s and there was no interference whatsoever.  

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jack yates
Journeyman
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MrJCharming
Helping Hand
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Maybe try to wire the connection for your Internet.
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jack yates
Journeyman
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Not possible router is another room and so dosnt explain why xbox runs perfectly fine on tv 

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JAMES4578
Samsung Members Star ★★
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Do you have the latest firmware which can be checked on the Samsung support site , you have not named the model but it can be found via a search. https://www.samsung.com/uk/support/

Ideas include the following:

switching off Tv for a minute plus rebooting router (unplug from mains) for same time period before reconnecting. Another possible solution is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS)

Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/
This problem tends to suggests a bit of an unstable connection.
Alternatively you could try the wired connection.\ I

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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jack yates
Journeyman
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Appreciate the advice thankyou. Have tried the DNS dosnt seem to be any difference and disney seems to be closing itself more now not sure but possibly a software issue 

jack yates
Journeyman
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 not quite id expect this from an £800 tv 

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JAMES4578
Samsung Members Star ★★
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Oh right, keep monitoring it. Do you have latest firmware? Not convinced it would solve it but could also try Factory Reset.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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