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Sound not working with FireTV stick

(Topic created on: 05-07-2020 04:34 PM)
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Elizabeth18
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I have a Samsung UN43RU7100FXZA 4K UHD 7 Series Untra HD Smart TV. I use my Amazon Fire TV stick with this tv. For months now, the sound will randomly cut out from it. I either have to restart to firetv stick multiple times or unplug and replug it back in to get the sound working again. While the sound stops working with the FireTV stick program, it seems to continue working with the Samsung programs. I'm trying to figure out if this is an issue with the tv or the FireTV stick, and how to fix it. 

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ashyt16
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What do you have your sound output set to in firestick settings?
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Elizabeth18
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I clicked on "Display & Sounds," went to "Audio," then "Surround Sound," and "Best Available" is selected. The other options I could choose from are "Stereo," "Always Dolby Digital Plus," and "Always Dolby Digital."

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ashyt16
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Same setting on my 4k stick and no issues.
Maybe try stereo. If still experiencing issues then I'd say possibly faulty firestick.
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