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Original topic:

smart tv

(Topic created on: 31-10-2020 05:57 PM)
sara10120
Apprentice
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TV
Hi I can log on to Samsung account on my mobile but I cant log into it on my smart tv.Just trying to download a app on to the tv. 
8 REPLIES 8
DUMITRU79
Troubleshooter
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TV
Hi Sara. What is the message that appears on the TV when you try to login to your Samsung account ? What's the TV model ?
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AndrewL
Moderator
Moderator
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TV

@sara10120: Just to check, are you attempting to sign in via Settings > General > System Manager > Samsung Account > Sign In? If so, please confirm the details from the post by @DUMITRU79 and I will look into this further for you. 

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sara10120
Apprentice
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TV
yes I am
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sara10120
Apprentice
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TV
model number is UE50TU7020KXTU
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sara10120
Apprentice
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TV
All it says is I'd or password is incorrect but my login works through my mobile.
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DUMITRU79
Troubleshooter
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TV
have you tried a factory reset on your TV ?
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sara10120
Apprentice
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TV
No its brand new
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DUMITRU79
Troubleshooter
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TV
It might be the case , but , if for some reason, the settings are preventing you to log in , resetting the TV might do the trick
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