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Smart remote voice control not working

(Topic created on: 08-06-2018 03:40 AM)
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MarshaLee
Student

‎08-06-2018 03:40 AM - last edited ‎08-06-2018 03:41 AM

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Voice command stopped working about two weeks ago, brand new tv, about a month old.  Connection is fine; however still not working. I see others have had the same issue in the past and some were resolved. Error message states “It’s taking me a while to respond because of too many tasks. Get back to me later.” Please Help! 😞

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Antz
First Poster

‎27-08-2018 09:28 AM

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In response to Oweno92
@Oweno92 wrote:

Hi Chris, 

 

Ive tried this and got the message:

 

’there are no new updates for you at the moment’

 

Hi if you have not found a solution yet .....I had the same problem with voice controls not working. No new updates available so I tried re-pairing the remote as advised in other posts...this did not fix the problem in fact I ended up losing the preview channel change so I repeated the process and ended up losing the basic channel change so the remote only worked for volume and on/off and smart menu. The source still showed it was connected to sky on universal remote so I deleted the connection and reset up the connection with the sky box.  Remote working fine now and voice controls are back.

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