Smart Remote not available message

[Gareth74]

Hi

Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar.  The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following;

1. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds.  Message Not Available appears

2. Factory Reset - Still unable to repair the remote

3. Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears

4. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Message Not Available appears

5. IR Test - Using a camera phone, point remote and see if 2 red lights appear. 

6. Perform Rain Dance around remote - Message Not Available appears

Any assistance would be appreciated

Cheers

[THGhost]

None of the other solutions worked for me but this one did. Thank you!

[kdub2024]

Best solution I found is to enter the Samsung Service menu and enable BT and Smart Remote settings. This is the best video I found. https://www.youtube.com/watch?v=mVpbVKMo1HU 

[ulmi]

That helped!! Thank you so much.

[Hayes608]

I had this issue, changed batteries banged it ran around room trying to see if it was my location nothing. Then I just happened to look closely at my remote buttons and one of them was stuck! Unstuck it and worked perfectly