Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

smarrthings app issues on series 8 tv

(Topic created on: 02-08-2020 08:42 PM)
jimjam88
First Poster
Options
TV
hi everyone, I bought a Samsung TV UE55TU8507UXXU for smarrthings..  series 8 tv

When I get to the smarrthings app and I am signed into my Samsung smartthings account it is saying there are no devices or scenes registered.

Can anyone help? 



0 Likes
3 REPLIES 3
SaudA
Moderator
Moderator
Options
TV

Hi @jimjam88, can you check the following:

 

* Each device must be connected to the same Wi-Fi or other wireless network.
* For interoperability through SmartThings, all the devices should be registered with a single Samsung Account.

* Ensure that the device is compatible.

 

Is this all correct?

0 Likes
jimjam88
First Poster
Options
TV
yes all of those things are correct, all on same WiFi, each device registered to same Samsung account. it is strange and frustrating, but I appreciate any advice @saudA
0 Likes
jimjam88
First Poster
Options
TV
Still no answers from Samsung. Buyers beware in the UK. smartthings does not work on the TV's as stated
0 Likes