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RU8000 not recognizing ethernet cable

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Having trouble to get 82 inch RU8000 to connect to wired connection. Not recognizing new cat7 cable connected to a gigabit switch. Tested on other devices so cable is fine. Anybody else having same problem or a fix? 

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yes I cannot log on to my new tv
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I'm very disappointed in Samsung. Hope someone can help us. 

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