02-03-2022 09:01 PM in
03-03-2022 08:27 AM in
03-03-2022 03:27 PM - last edited 03-03-2022 03:32 PM
Hi @Shazad the UH011 error suggests that UHD does not work with this input. you have a 2014 model and I know that for these models only one port is HDCP 2.2 (digital copy protection) compatible. It is the one that is labelled MHL and it is usually no3 according to this article but varies by model. https://www.samsung.com//support/troubleshooting/TSG01110917/ Hopefully you can identify the correct one,are you able to turn on UHD colour on port 3 and presumably you have checked the others previously. Latest software from December 2019 is 1310.0 https://www.samsung.com/uk/support/model/UE55HU8200LXXN/ When setting the picture resolution try Settings- Setup- Audio Visual- picture Resolution on Q Box. Ensure 2160p is selected , if so move back to HD and select 2160p again and find it for me. 10 bit will provide the best picture but 8 bit should still work. see some Q guidance here https://www.increasebroadbandspeed.co.uk/setting-up-sky-q-for-ultra-hd can you try a different HDMI cable if the correct port is being used and still an issue.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
04-03-2022 08:44 PM in
04-03-2022 08:52 PM in
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
10-03-2022 08:30 PM in
10-03-2022 09:01 PM - last edited 10-03-2022 09:23 PM
Hi @Shazad Your Tv will not support earc as that is fairly recent technology though should still work via the arc port. HDMI CEC should be turned on via Settings-General-External Device Manager. if still issue disconnect HDMI cable and any other external device, unplug Tv for a few minutes and then reconnect and try again.
see some information here, imagine generation 2 https://www.sonos.com/support/en-us/sonos-user-guide/index.html#t=sonos-user-guide%2Fbeamgen2%2Fbeam...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
10-03-2022 09:21 PM in
10-03-2022 09:25 PM - last edited 10-03-2022 09:44 PM
@Shazad Glad it is working now, hopefully the adapter will enhance it. However think there be limitations.
see here ,though not same adapter https://en.community.sonos.com/home-theater-228993/hdfury-arcana-earc-adaptor-things-you-should-know... adapter https://en.community.sonos.com/home-theater-228993/hdfury-arcana-earc-adaptor-things-you-should-know...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
27-10-2022 06:25 PM in
I have exactly the same issue paying for UHD but it won’t on my 2014 Samsung TV. I have confirmed that HDMI 3 is MHL but unlike 1,2 and 4 number 3 HDMI UHD Color in settings is greyed out and won’t let me change it. Could it be the HDMI cable? Although the cable was sold as 4K and has a 4K label on it.