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Shading along top and bottom of new TV screen

(Topic created on: 21-01-2023 09:14 AM)
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MarkBatch
Journeyman
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Just after Christmas I purchased a new Samsung 50" QLED TV and upon powering up noticed a slight shading along the top and bottom of the screen. Most noticeable when the screen is displaying plain colours like sky, snow etc. After a couple of weeks I decided to exchange for a replacement which arrived on Thursday. Powered it up and it is displaying exactly the same. Not sure if this is something that may settle after usage. I do have a 5 year warranty on the TV and am thinking maybe to leave it a couple of months or if something else is interfering with it. It's not really really bad just a bit annoying. It does the same regardless what source I am using I.e. TV, SkyQ or xbox. Any tips will be really appreciated. Not sure how to post a pic on here to show what it's doing. Thanks in advance. Mark.
3 REPLIES 3
FarhanKhan
Pioneer
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Contact customer serice its some thing they can help you with
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KevP79
Voyager
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It could be dirty screen effect (DSE) it's a colour uniformity problem that affects (some) lcd/led tvs.

Does it look anything like the article listed here:-

https://www.howtogeek.com/799771/what-is-the-dirty-screen-effect/

If you are using the samsung members app, there is a little '+' sign to the left of where you type, this will allow you to add photos.

I hope you get it sorted. All the best.
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MarkBatch
Journeyman
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Here's the effect I am getting 20230120_162533_114581_1674231936.jpg20230120_162528_114580_1674231931.jpg20230120_162505_114579_1674231908.jpg
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