05-09-2024 09:58 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
After three years our TV started to behave strangely and a black cloud appeared on the screen soon after the the screen went black and the TV went into an endless reboot loop. From time to time, it blinks some startup Samsung logo, but most times it reboots even before that.
I wonder if this is a hardware failure or a software failure and if it would be possible to reset the TV to factory settings.
I have tried to plug it off, to press the power button for 30s and to press the remote start button for a long time. Nothing helps.

06-09-2024 09:55 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
I can certainly guide you in the right direction to get your TV working, @PG1976 . It does sound like your TV will need an inspection to get this sorted. You can arrange this here: https://www.samsung.com/uk/support/repair/
