search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Restart loop Crystal 55" 2020

(Topic created on: 06-09-2023 11:46 AM)
El Vikingo
Navigator
Options

‎06-09-2023 11:46 AM in 

Hello community,

I have a stinker of a problem with the television. It is a Crystal 55" from 2020. Since two days, it has started an endless cycle of restarts. I have disconnected everything, even the remote (by removing the batteries). Nothing works. I left it disconnected from the mains overnight twice. Nothing works. It restarts after about 5 seconds. So, I cannot even access the menus.

I have no idea what to do. I have requested assistance from Samsung and continue to wait for it.

I am not happy at all. Any observations would be appreciated 

0 Likes
2 REPLIES 2
JAMES4578
Samsung Members Star ★★
Options

‎06-09-2023 05:10 PM - last edited ‎06-09-2023 05:12 PM

Hi @El Vikingo  Have you checked that you are on the latest firmware on Samsung Support https://www.samsung.com/uk/tvs/  if not you can download to USB and update that way.

if that is  the issue  try holding Power Button in on the remote for around 5 seconds until  the Tv reboots to see if that makes any difference.  when disconnecting devices/unplugging  have you tried after a few minutes, an idea also to Reboot the router at the same.    However it could be an issue with the panel and if no solution Samsung Support would be able to advise further.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .

0 Likes
El Vikingo
Navigator
Options

‎06-09-2023 05:52 PM - last edited ‎06-09-2023 05:52 PM

Thanks kindly for your reply. I have tried all the above. I regularly check for updates despite having the setting for automatic update. It switches off just after the logo appears. So, it is impossible to access the menus.

As I mentioned I have requested customer support and I am waiting for them to reply. I decided to write in the forums in the meantime to see if others have had a similar problem....

0 Likes