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samsung tv UE75TU8000KXXU

(Topic created on: 04-01-2021 07:55 PM)
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fro1
Student
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Can someone advise i purchased this new tv installed smartthings on my phone but can't install on the tv its not showing in app store on tv thanks
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7 REPLIES 7
Blessed4life
Black Belt 
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Hi isn't it preinstalled already? I think all you have to do is connect (search) for your tv with your phone to pair them together.
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fro1
Student
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no not pre installed I've tried connecting phone but doesn't find tv ?any suggestions
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Blessed4life
Black Belt 
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That's very strange, when I setup mines it was straight forward, have you called Samsung customer service yet, I think you might have a faulty TV.
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Pugs1957
Samsung Members Star ★
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You don't need to install Smart Things on the TV for this to work. Does your TV show up under direct connections?
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fro1
Student
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yes it shows up on my phone but I can't get the app on the tv even when I search in apps its not there
thanks
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Pugs1957
Samsung Members Star ★
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Again, you do not need the app on your TV. If the TV shows up under direct connections in the app on your phone you will have to use that connection method as the TV (like mine) is not compatible with the app.
fro1
Student
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OK thank you for your help I've spent 3 days trying to get the app lol
many thanks
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