Samsung TV Losing HD model UE49RU7300KXXU

[Sidel007]

Hi we keep losing the HD channels on our UE49RU7300KXXU this happens virtually every week, there is a Humax Aura box connect also which does not lose any channel I have also replaced all the coaxial cables but the issues still persist every 5- 10 days. Any help would be appreciate. 

we also have a 48” Samsung off the aerial which does not give any problems 

[xSteveuk]

Hi,
If your Samsung TV keeps losing HD channels, the most likely cause is a poor signal strength, which can be addressed by checking your antenna connection, adjusting its position, or even performing a channel rescan on your TV to retune to the available channels; you can also check your TV settings for any automatic retune options that might be causing issues

[Sidel007]

Hello thanks for you reply 

the aerial has been checked and is OK the cables have been replaced, we have another 48” Samsung off the same aerial with no issues also to other set upstairs also with no problems are the software on the 49” is up to date when it works it work great but when it’s turn off and turned on the next day sometimes loses the HD channels it’s aways left on standby 

[xSteveuk]

If your Samsung TV isn't storing channels, it could be because the TV is set to "Retail Mode" which automatically resets settings after a short period, preventing channel saving; check your settings to ensure it's set to "Home Mode" instead, and double-check that you're selecting the option to save channels during the channel scan process.