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Original topic:

Samsung The Frame 32 2020 - Initial Press for Art Mode Blank Screen (need to cycle to TV and back to Art to display Art)

(Topic created on: 20-02-2022 10:19 AM)
Tom5640
First Poster
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TV

Hello,

I have two Samsung The Frame 32 TVs.  There seems to be an issue on of the TVs.  The configuration of both TVs is identical with the exception of the TV with the issue is connected to an antenna, but the one without issue is not and just takes an HDMI feed for non-art mode content.

 

When you turn on the TV with a short press of the Art Mode button on the remote control, the TV will turn onto a backlit black screen without Art.  This is easily resolved by pressing again to get into TV mode, then cycling back to Art Mode. However, it's annoying especially since the other TV does not have this issue and always immediately displays Art on one short press of the Art Mode button.  After the initial cycle, Art Mode will operate normally for a few hours, and then the next time it is turned on, it'll be back to a black screen requiring a cycle again. Tried a full reset, as well as a full power off/on of the Connect box from mains.

Has anyone experienced anything similar?

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2 REPLIES 2
xSteveuk
Maestro
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TV
Hi,
This page may be helpful to you

Use Art Mode on The Samsung Frame TV

https://www.samsung.com/us/support/answer/ANS00076727/
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Tom5640
First Poster
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TV

Hey Steve. Thank you however this appears to be generic tips and tricks in relation to Art Mode. Is there anything specific I should be looking for? 

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