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Samsung smart TV hdmi port not recognising devise

(Topic created on: 18-05-2023 07:06 PM)
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richarde
Apprentice
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Hi. The HDMI port 3 on my TV has just stopped recognising my Blueray player. I've changed leads, but no improvement, and I've not been able to get other devices recognised either. The screen just says yo turn the power on the device on. The Blueray player works using another poet so I assume its a problem there. Tried factory reset, but no change. The TVs only 18 months old. Any advice gratefully received.
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5 REPLIES 5
JAMES4578
Samsung Members Star ★★
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HI @richarde You seem to have tried the general troubleshooting though some information here https://www.samsung.com/us/support/troubleshooting/   If other Devices do not work in that port either  I suspect there is an issue with HDMI3 and so think you would be best to contact Samsung support for assistance. https://www.samsung.com/uk/support/ 

Support can check your set via Remote Assistance (if agreeable)  to see if they can sort anything out at their end though may  need repair.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Catman99
Journeyman
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Buy a can of air from pound store and give it a blow and a brush ,small paint brush
richarde
Apprentice
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Hi. Thanks for your reply. Yes, I think support is the next step, I've tried everything else I can think of. Thanks again.
richarde
Apprentice
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Hi. Thanks, I'll give this a try also.
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Catman99
Journeyman
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I have a cat and she is always behind tv,and I have to have something plugged in because if not dust or cat fur stops signal mate.hope it works for you
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