Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung QLED 8K - black screen - with sound

(Topic created on: 02-06-2021 02:55 PM)
kim368
First Poster
Options
TV

I have a black screen, i have sounds & can hear the remote chnage the channel.
happened today, went off, so i unnplugged/plugged back in, it worked for a minute or so, same again. came back on, same again. third time, no picture at all, just sound!

0 Likes
4 REPLIES 4
l7fourty
Journeyman
Options
TV
I'm sorry but I think you might have got a dud mate!
antikythera
Hotshot
Options
TV
It needs repairing or replacing. Samsung may want to try the former BUT get in touch with the retailer you bought the TV from and have them deal with it for you
JAMES4578
Superuser I
Superuser I
Options
TV

Hi @kim368    Try the  General troubleshooting here , One connect Box may need to be disconnected and HDMI  cables checked. https://www.samsung.com//support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pictu...       You could also try  powering on the TV and pressing the Home button on your remote. Does the Home menu appear on screen? If  the Home Menu does not appear on the screen  press and hold the Power button on the remote  until the boot logo is displayed on screen.  Uk support information here https://www.samsung.com/uk/support/ However if there is still an issue the Tv will need to be repaired or replaced  (if this is an option from retailer)

Ropper75
Pioneer
Options
TV

Same has just happened to my 700t less than 6 months old. Had no bother until the other day when I put it down to sky box but then is started to happen almost every 30 mins until like yours it wouldn’t come back on. Left it off at wall for few hours and it came back on but the last 2 days same issues and getting worse. Called Samsung after redirection from Richer Sounds had to send a video and was told I’d get a call back within 4 hrs yet 24 hours later nothing from them. Along with the screen judder starting to think there was a reason these TVs were so cheap compared to others on the market🤬

0 Likes