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Samsung QE50Q60A screen issues

(Topic created on: 03-11-2022 08:27 PM)
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DanJ82
Student
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Hi - Hoping someone might be able to help..

 

We have the above TV which is 11 months old, upto now we have had no issues, however this afternoon the picture on the screen suddenly started to disappear with 70% of the screen going black, and the remainder with the programme that we were watching showing.. The screen has now completely gone blank, with the TV turning off and on every few seconds with a red light flashing twice by the main on off button.. 

I have tried turning off at the wall/unplugging etc but to no fix.. Any help of suggestions would be greatly appreciated.

 

Thanks

Dan1B334CC5-8666-44C5-AE7D-7F9C83AED191.jpeg

8 REPLIES 8
-Robot-
Samsung Members Star ★
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If you got it 11 months ago, I would call support and have the TV fixed under warranty

Only fix to this issues and that's is to have it replaced
DanJ82
Student
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Thank you for your reply..

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RicardoPereira
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How did they resolve the issue? I had the same problem with the same model with a tv being only 1 year old

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RicardoPereira
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How did they resolve the issue? I had the same problem with the same model with a tv being only 1 year old

 
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Members_Xwcr2Ri
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I have the same issue and its only 18mths old, can they be repaired or is it not worth it and are £750 samsung tv`s only suppose to last for 18mths?, spoke to customer support earlier and didnt get anywhere, cut me off

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dobbo907
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I have the same issue. Samsung is 2 years old. I have a Panasonic that's still going strong after 10 years. I guess my warranty is over.
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EER3
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I have exactly the same issue 18 months old, any fixes, surely this is a manufacturing problem
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Andy bowler
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I also have the same issue, mine is a little older at 2years 5months, however I still feel it should have lasted longer. It's clearly failed due to inferior components and parts. Or was it designed to fail? Samsung advised that I should pay to fix it. Pretty poor show Samsung!

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