03-12-2019 02:36 PM
I have never had a problem playing ps4 on my previous TVs but ever since I've bought the new Samsung q9 tv the picture keeps coming up whilst playing and it's getting really frustrating
Whilst playing the TV shows this picture and then restarts itself and reboots back up it's really annoying and cant play ps4
Please can some one help
04-12-2019 02:48 PM
Hi @Wasif94
Could we take the model code of your TV please along with the current software version? Go to Home > Settings > Support > About This TV. Also, have you tried connecting with a different HDMI cable?
04-12-2019 04:51 PM
13-12-2019 09:40 PM
Model code - QE55Q9FNA
software version - T-KTM2DEUC-1290.4 BT - S
yes I have tried a different hdmi cable and still the same problem
Thank you
13-12-2019 09:42 PM
14-12-2019 01:52 PM
Hi @Wasif94
Let's try resetting the TV to see if this helps. Go to Home > Settings > Support > Self Diagnosis > Reset. Please bear in mind that any adjusted settings will be returned to the factory default settings.
Let us know if this helps!
14-12-2019 11:37 PM
Hi @chrisM
I tried what you suggested and it still doing the same thing, tv going off and restarting itself but this now instead of restarting and connecting back to hdmi so I can continue playing its stays on the 'no signal' screen telling me to check hdmi cable
Really frustrating