Samsung Q80T 49" TV sound intermittently cutting out

[badgermattuk]

I've had my Q80T 49" now for a week. My issue is with the sound dropping out, it is literally happening on the hour, every hour. It only cuts out for 2-3 seconds, but is very annoying. For a £1000 television this shouldn't be happening. I have followed all the troubleshooting steps that others have recommended on this forum (changing HDMI ports, HDMI cables, sound test troubleshooting), but still seeing issues. This is happening while my Virgin Media 360 box is connected, also while using the Netflix App on the TV itself. Has anyone found a permanent fix for this? Very frustrating.

[LoinerPaul]

I have, on 3 occasions, disconnected the sky box, sound bar and DVD player and used the terrestrial signal. Still have drop out.  I have also performed a full reset using just the terrestrial signal.  Still no joy.  We have swapped to the second tv  using all of the same connectors, ie, power supply cable, aerial download.  The second tv, a Panasonic, worked perfectly.

it is the tv.  I would forget about the sky or tevo being the issue, it’s a red herring.

 I just won’t buy another Samsung entertainment product again.

[Who204]

Turn off the atmos and give it a go.

[ToiletDuck]

 Slow1 works for me after trying everything else