14-10-2020 08:39 AM in
TVOne day I turned on the TV to find it had no internet connect. I tried to find an internet connection but it doesn't list the optional wireless access points near me. On the Network Type screen, it is stuck on the "wireless" setting with a check mark, and when I click into it, a box pops up titled "No Network" along with a loading circle and the message "Checking wireless network connection...". Once it's finished loading (about 30 seconds later), it just goes back to the wireless or wired option for Network Type.
I've also tried a Smart Hub Connection Test, but I get an error code : 107
I've tried to reset the network (MANY TIMES) it hasn't worked.
I've factory reset the TV from the settings AND the engineering menu, also doesn't work.
I've tried to enter both the IP address and DNS server address manually, also doesn't work.
I've update the software via USB, it updated successfully, but didn't fix the issue.
21-10-2020 02:35 AM in
TVThis is happening to me too
Expected behavior: A list of WiFi networks will be displayed
Actual result: pop up displays “Checking wireless network connection...” for 39 seconds, then returns to the Network Type screen.
steps to reproduce:
Click settings
Click General
Click Network
Click Open Network Settings
Click wireless
Current version:1300
02-12-2020 08:45 PM in
TVIt happened to me , i dont know why or how it's work after 100times set ?!
15-12-2020 03:26 PM in
TVSame thing happened to me.. randomly lost WiFi connection a few weeks ago and have tried resetting / troubleshooting multiple ways and nothing
06-01-2021 06:27 PM in
TVi am having the EXACT same issue! was there a solution?
24-01-2021 12:58 AM in
TVI was in the middle of a movie on amazon prime when it stopped, and then it couldn't connect to my WiFi.
I restored it to factory settings with no luck.
Right now i'm using a wifi extender that has an ethernet port and the tv is with a wired connection.
Luckyly I still have my warranty but WTF with the TV.
25-01-2021 06:56 AM in
TVI had to schedule a service for Samsung to come out and fix it. He switched out a piece off of the tv in 5 minutes. I'm guessing the Wifi adapter was faulty. The funny thing is I have 2 of the same TVs and now it happened to my second as well. 🤦♂️
25-01-2021 06:58 AM in
TVDefinitely call them to fix it. They had to change a part on mine. It was quick and solved the issues instantly.