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Original topic:

Samsung Crystal UHD TU7000 TV Can't Find Wireless Connections

(Topic created on: 14/10/20 08:39)
DiegoGuajardo
Apprentice
Options
TV

One day I turned on the TV to find it had no internet connect. I tried to find an internet connection but it doesn't list the optional wireless access points near me. On the Network Type screen, it is stuck on the "wireless" setting with a check mark, and when I click into it, a box pops up titled "No Network" along with a loading circle and the message "Checking wireless network connection...". Once it's finished loading (about 30 seconds later), it just goes back to the wireless or wired option for Network Type.

I've also tried a Smart Hub Connection Test, but I get an error code : 107

I've tried to reset the network (MANY TIMES) it hasn't worked.

I've factory reset the TV from the settings AND the engineering menu, also doesn't work.

I've tried to enter both the IP address and DNS server address manually, also doesn't work.

I've update the software via USB, it updated successfully, but didn't fix the issue.

7 REPLIES 7
DCW314
First Poster
Options
TV

This is happening to me too

Expected behavior: A list of WiFi networks will be displayed

Actual result: pop up displays “Checking wireless network connection...” for 39 seconds, then returns to the Network Type screen. 

steps to reproduce:

Click settings

Click General

Click Network

Click Open Network Settings

Click wireless 

 

Current version:1300

78C357B1-34F1-452D-80D5-3BEE8B8D00E2.jpeg

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Tu7000egypt
Observer
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TV

It happened to me , i dont know why or how it's work after 100times set ?!

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Bross17
New Member
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TV

Same thing happened to me.. randomly lost WiFi connection a few weeks ago and have tried resetting / troubleshooting multiple ways and nothing

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andrea183021
Observer
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TV

i am having the EXACT same issue!  was there a solution?

AdrianB1
New Member
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TV

I was in the middle of a movie on amazon prime when it stopped, and then it couldn't connect to my WiFi.

I restored it to factory settings with no luck.

Right now i'm using a wifi extender that has an ethernet port and the tv is with a wired connection.
Luckyly I still have my warranty but WTF with the TV.

DiegoGuajardo
Apprentice
Options
TV

I had to schedule a service for Samsung to come out and fix it. He switched out a piece off of the tv in 5 minutes. I'm guessing the Wifi adapter was faulty. The funny thing is I have 2 of the same TVs and now it happened to my second as well. 🤦‍♂️

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DiegoGuajardo
Apprentice
Options
TV

Definitely call them to fix it. They had to change a part on mine. It was quick and solved the issues instantly.

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