It sounds like you're experiencing a hardware or software issue related to your Samsung Crystal TV's display. Here are some additional troubleshooting steps to try:
1. Check HDMI Connections (if applicable)
If you're using an external streaming device (like Firestick or Roku), ensure the HDMI cable is securely connected.
Try using a different HDMI port on the TV or a different HDMI cable to rule out a faulty connection.
2. Turn Off HDR
Sometimes HDR settings can cause compatibility issues.
Go to Settings > Picture > Expert Settings and disable HDR+ Mode if it's turned on.
3. Adjust Picture Settings
Reset picture settings by navigating to Settings > Picture > Expert Settings > Reset Picture.
Ensure Picture Mode is set to "Standard" or "Dynamic."
4. Test With Built-In Apps
If you're using the TV's built-in Netflix or Prime apps, try playing content from a different app (e.g., YouTube) to see if the issue persists.
If the problem only occurs with certain apps, try uninstalling and reinstalling those apps.
5. Test With a Different Source
Switch to live TV, a USB device, or another input to see if the screen still has issues.
If the problem occurs across all sources, it's likely a hardware issue.
6. Perform a Factory Reset
If none of the above work, perform a factory reset:
Settings > General > Reset (or Reset Smart Hub).
This will restore the TV to its original settings. You'll need to log back into your apps afterward.
7. Check for Overheating
Make sure the TV has adequate ventilation and isn't overheating, as this can cause screen issues.
8. Contact Samsung Support
If the issue persists after trying all these steps, it could be a hardware fault with the display panel or graphics processing unit (GPU). Contact Samsung Support for repair options. If the TV is under warranty, they try and fix it.
