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Original topic:

Samsung browser & e-Manual freeze

(Topic created on: 04-11-2020 03:38 PM)
Malcbox
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TV

Brand new install of UE50TU7020K TV - everything has gone fine TV and all external devices up and running just fine.

 

Launched browser which loads, on-line keyboard accepts input but on selecting "Done" nothing happens.  Can add new tabs, but cannot close any existing or newly opened ones.

 

e-Manual screen will load but get constantly spinning circle and no icon is selectable.  Only way to exit is to press the "exit" key on the remote - no other buttons get any response.

 

Have confirmed internet connections with both WiFi and Ethernet, but same results thru both methods.

 

?

 

 

 

 

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Malcbox
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TV

Soft reset (long press of power button on remote) has solved the problem

 

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2 REPLIES 2
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Malcbox
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TV

Soft reset (long press of power button on remote) has solved the problem

 

View solution in context

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Yann21
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TV

What if it doesn't work? E manual keeps popping up even when reset to factory state

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