03-09-2020 09:45 AM in
TVDears in Samsung Community,
I have recently procured a Samsung TV with below spec.:
Model number: UA65RU7100KXZN
software version: T-MSLUABC-1360.9
Remote control: BN59-01315D
Recently, and after a few days, I noticed that TV is not responding to its remote control for almost an hour after it is switched on every day. After this period (of almost an hour or two), TV starts to operate and respond to its remote smoothly for the whole period which is on!
Note that I can switch the TV on from its panel "power key" or using my setupbox CEC command through HDMI cable, or using smartphone applications; but not using the remote.
Below is additional information for your reference:
Considering that the Remote is OK, and IR eye is also ok after a couple of hours, I was thinking about a firmware bug. Any suggestion from your side dear experts ?