Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Remove or hide Rakuten / TV plus - how?

(Topic created on: 29/01/19 23:56)
adm1n
First Poster
Options
TV

I have a new UE43NU7020 and am disappointed that upon turning it on I am presented with a loud, blaring stream of advertisements for a PAY TV company called Rakuten under the guise of an app called TV plus.

This is unacceptable in many levels

 

  • The sheer intrusion of having my television default to streaming (on my internet connection, not samsungs) advertisements attempting to lure me into purchasing something that I do not want to
  • The fact that my TV crashes about 50% of the time when these adverts kick off
  • The material being shown is not suitable for children to the fact that 
  • The interface of this TV hangs and crashes when I turn it on due to this irritating and unwanted application when all I want to do is startup Plex, Twitch or sometimes Youtube but most often something that I have plugged into the USB port.  I cannot do these things half of the time because of this TV Plus app blaring out asian bollywood movies at unacceptably high volume and annoying, distracting and often showing content that I do not want my children to see.
  • I literally cannot turn this TV on while the children are in the room.  This is pathetic, I cannot even turn my own TV on when I want to because of this app

I have unchecked these rouge channels form the channel list but what do you know, they come right back after a restart

 

I have blocked the Rakuten servers on my DNS server by directing them to 0.0.0.0 but what do you know?, Rakuten keep changing the domains that they use for this nuisance .

 

I thought I would just remove the default gateway in the network settings and prevent the entire TV from going on line and sacrifice the "smart" aspect of this but no, it only supports DHCP, you cannot even set an IP address manually.

I have tried to remove the app but it comes right back at the default input so that it is always playing when the TV is turned on.

I have been a loyal customer, never looking at other manufacturers for over ten years but this is too much, you have completely broken faith and abused the customer relationship with this overt and aggressive marketing.

I have not consented to this application running on my hardware and I have not consented to allow it to use my internet connection to stream ads to me.

I called the call centre to try to find out how to get rid of this and was told that there was no way and to live with it.

Samsung: This is unacceptable and if you really thought that this would be a good idea (there is no way that Rakuten is paying you enough to cover the losses you will make from people simply learning about this and choosing a clean TV instead from an ethical manufacturer) then you could have at least tested it to make sure that it would not impair the normal operations of the TV.

I wasted 400 pounds on this piece of junk that is an otherwise average but acceptable TV but you have rendered it useless with this one application.

I welcome a solution to this problem but if none is forthcoming then this is going on ebay and I'll just get an LG.  My next TV in the living room is approaching the end of it's life, that will be an LG too and the hundreds of TV that I specify and purchase at work for use in large network operations centres will also be LG or some other ethical supplier and never again will I use a Samsung product.  The same goes for mine and my families phones, if I cant trust to with a TV then how am I to trust you with a phone?

As you can see by now, I am very irritated with this unnecessary intrusion into my life and instead of sitting here watching game of thrones I am typing this while a frozen screen with a bollywood advert and a frozen menu are on the screen before me.

 

 

30 REPLIES 30
RossLondon
New Member
Options
TV

Thank you to Spiritboy.

 

This is an easy fix and has worked perfectly. 

 

The TV now works so much better and is faster in all Smart TV menus. I think TV plus was a massive drain on the TV's memory. 

0 Likes
Reply