29-01-2019 10:56 PM in
I have a new UE43NU7020 and am disappointed that upon turning it on I am presented with a loud, blaring stream of advertisements for a PAY TV company called Rakuten under the guise of an app called TV plus.
This is unacceptable in many levels
I have unchecked these rouge channels form the channel list but what do you know, they come right back after a restart
I have blocked the Rakuten servers on my DNS server by directing them to 0.0.0.0 but what do you know?, Rakuten keep changing the domains that they use for this nuisance .
I thought I would just remove the default gateway in the network settings and prevent the entire TV from going on line and sacrifice the "smart" aspect of this but no, it only supports DHCP, you cannot even set an IP address manually.
I have tried to remove the app but it comes right back at the default input so that it is always playing when the TV is turned on.
I have been a loyal customer, never looking at other manufacturers for over ten years but this is too much, you have completely broken faith and abused the customer relationship with this overt and aggressive marketing.
I have not consented to this application running on my hardware and I have not consented to allow it to use my internet connection to stream ads to me.
I called the call centre to try to find out how to get rid of this and was told that there was no way and to live with it.
Samsung: This is unacceptable and if you really thought that this would be a good idea (there is no way that Rakuten is paying you enough to cover the losses you will make from people simply learning about this and choosing a clean TV instead from an ethical manufacturer) then you could have at least tested it to make sure that it would not impair the normal operations of the TV.
I wasted 400 pounds on this piece of junk that is an otherwise average but acceptable TV but you have rendered it useless with this one application.
I welcome a solution to this problem but if none is forthcoming then this is going on ebay and I'll just get an LG. My next TV in the living room is approaching the end of it's life, that will be an LG too and the hundreds of TV that I specify and purchase at work for use in large network operations centres will also be LG or some other ethical supplier and never again will I use a Samsung product. The same goes for mine and my families phones, if I cant trust to with a TV then how am I to trust you with a phone?
As you can see by now, I am very irritated with this unnecessary intrusion into my life and instead of sitting here watching game of thrones I am typing this while a frozen screen with a bollywood advert and a frozen menu are on the screen before me.
Solved! Go to Solution.
Thank you to Spiritboy.
This is an easy fix and has worked perfectly.
The TV now works so much better and is faster in all Smart TV menus. I think TV plus was a massive drain on the TV's memory.