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QN90C TV 5Ghz connectivity

(Topic created on: 11-04-2024 01:09 PM)
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Luke047
Student
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I've recently bought a 65in QN90C TV and I'm having wifi connectivity issues. It won't connect to 5ghz, and on 2.4Ghz, the connection keeps cutting out when watching content. 
I have an Eero 6 router, which has limited options - e.g I can't change the transmission band. Has anyone had a similar issue and if so, were you able to find a solution at all?
Thanks in advance.
2 REPLIES 2
Yetski
Journeyman
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How many devices are connected to your WiFi.turn all of them off. Then reboot your server, then make it discoverable for your TV to find it, then it should connect.
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JAMES4578
Samsung Members Star ★★
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@Luke047  There can be isssues if a significant number of Devices connected.  However  if you are unable  to split the wifi bands  changing the channel can yoeld better results.  some information here https://www.hellotech.com/guide/for/how-to-change-wifi-channel-on-router 

Another  suggerstion is to  to reboot both Tv and router simultaneously for 30 seconds (via unplugging) before reconnecting.   if still not resolved an idea to change the DNS Settings from Automatic to Manual.   go to Settings-GeneralNetwork Status-IP Settings-DNS Settings. Change from Automatic to Manual and enter the Google DNS 8.8.8.8  or 8.8.4.4 ,an alternative is Open DNS  208.67.222.222or  208.67.220.220 

More information here https://www.increasebroadbandspeed.co.uk/uk-isp-dns-server-settings 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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