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QE75QN700B 8K Screen has a thin border line all way around

(Topic created on: 3 weeks ago)
First Poster

We just bought a  QE75QN700B 8K QLED TV All was good until we noticed a border all the way around the TV screen about 2cm in. Visible all way around and seems to be from all sources.

Is there a simple fix to this or? 

border /dark line shown 2cm in and is visible as a box all around screenborder /dark line shown 2cm in and is visible as a box all around screen

Helping Hand
Curious where you got it from it's 2 years old, and definitely a fault.
If you're seeing a border around your QE75QN700B 8K QLED TV screen, it could be due to a setting or a calibration issue. Here are a few steps to troubleshoot and potentially resolve this:

1. **Check Picture Settings**: Go to your TV's menu and navigate to Picture or Display settings. Look for options related to Picture Size, Aspect Ratio, or Overscan. Make sure the picture is set to "Fit to Screen" or a similar option that maximizes the display area.

2. **Aspect Ratio**: Ensure that the aspect ratio setting on your TV matches the source content. Sometimes, mismatched aspect ratios can lead to borders or black bars around the screen.

3. **Check for Overscan**: Overscan can sometimes cause the image to be slightly zoomed in, resulting in borders being cropped out. Look for an option to disable overscan in your TV's settings if it's enabled.

4. **Reset Picture Settings**: If you've made adjustments to the picture settings previously, try resetting them to their default values. This can often resolve issues caused by incorrect settings.

5. **Update Firmware**: Ensure that your TV's firmware is up to date. Manufacturers often release updates that address display issues and improve performance. You can check for updates in your TV's settings menu under Support or Software Update.

6. **Contact Samsung Support**: If the issue persists after checking these settings, it's possible there may be a hardware issue with the TV. Contact Samsung support for further assistance. They may recommend additional troubleshooting steps or arrange for service if necessary, especially since your TV is new and under warranty.

By following these steps, you should be able to troubleshoot and potentially resolve the issue of the border around your QE75QN700B 8K QLED TV screen.